TECH NOTE: Your E-Mail Account

E-MAIL ACCOUNT Setup

Your new account includes one or more e-mail addresses which have been set up for you by Etherjazz. If you plan to use a client e-mail program to retrieve the mail coming in to your e-mail box, you will need to add the new addresses to that client e-mail program.

A Client E-Mail Program is one that runs on the computer you normally use. You start this program after you turn on your computer, and then ask it to retrieve your mail. You can have a client e-mail program retrieve mail from one or many e-mail accounts that you might have. Examples of well-known client e-mail programs are:

• Microsoft Outlook (comes with Microsoft Office)
• Microsoft Outlook Express (comes bundled with the Microsoft Windows/Vista operating system).
• Apple Mail (Comes with the OSX Operating System)
• Smart Phones

CHOOSE YOUR PROTOCOL

You will need to decide what protocol to use for receiving messages from your e-mail account. There are two options available:

• POP (Post Office Protocol) This protocol generally acts as its own entity, pulling the e-mail off of the server and onto the computer/device. This protocol requires you to set a preference in your client e-mail program whether to leave messages on the server or delete them after downloading.
• IMAP (Internet Message Access Protocol) This protocol acts as the server itself. It will always sync messages and folders the way they appear on the server. Any composition or deletion of a message on the IMAP account will cause the same changes in the server. Many users setup IMAP in order to have a consistent e-mail experience on multiple computers/devices.

It is recommended that if you are setting up one e-mail address across many computers/devices, you use the IMAP protocol. If set up a POP account on one device and IMAP on others, e-mails may be pulled off the server before the IMAP devices can access them, therefore causing the IMAP accounts to be unable to receive mail.

General Guidelines

USER INFORMATION
Your Name: Your name
Your E-mail address: yourmailboxname@yourdomain.com

SERVER SETTINGS

AUTHENTICATION
Set Outgoing server to: My server requires authentication.
And: Use same settings as my incoming mail server.

LOGON INFORMATION
User Name: yourmailboxname@yourdomain.com

Password: Use your assigned password. If you want to change your password, you can do so by accessing your mail account via a Web Browser interface
Note: Passwords must be at least 5 characters long and must contain at least one number.

ACCESS Your E-MAIL WITH A WEB BROWSER

You can access your e-mail using a web browser such as Edge, Firefox or Safari. With this method you access your mail directly on the mail server. Some clients like the flexibility of using web-based e-mail all the time. Others may find times when they are away from their regular computer but would like to check their mail.

If you normally use a e-mail program to access your mail

If you normally use a e-mail program to get your mail, you can still use the web browser method described here. This can be very handy if you are away from your office and need to access your e-mail. However, you should be aware of a few precautions:

• When you use the browser method to access your mail, you are interacting directly with the mail server. If you should delete messages from your Inbox while there, you will NOT be able to download them later using your client e-mail program. They will be permanently lost.
• Similarly, if you send messages while using the browser interface, you will NOT see any record of the sent messages in your client e-mail program later.
• Any contacts you set up with the browser interface will NOT be shared with your e-mail client program.
• Any spam filtering you have installed to work with your client e-mail program will NOT function with the browser interface.

Here's how to access your mail account using a browser:

1. Get onto the Internet using any browser that is available.
Then go to this web site. Be sure to bookmark this page to add it to your favorites. The link below is an example showing what it would be for the domain name "MYDOMAIN.COM." For your web site, replace this with your domain name.

2. Enter your e-mail address and password.
Enter your e-mail address in the Email Address field and your password in the Password field.

3. View your Inbox

Caution: If you normally access your e-mail from a client e-mail program (like Outlook or Microsoft Mail), please use caution when you access your mail with a browser. See notes above.

4. Compose and Send Messages

5. Logout
When you're done, be sure to logout. to close your session.

Troubleshooting E-Mail Problems

If you're having problems getting your e-mail, try these steps to help diagnose the cause of the problem.

Is this a new account you're trying to set up? If so, please review the settings outlined in our E-Mail Account Setup Section.

If this is an account you've had set up for a while and have not had any problems before, then there are several possible areas to look for causes. Please read on.

Checks to make:

Document what problems you are seeing
Write down the specific problems. Are unable to send mail, receive mail, or both? Are you getting any error messages when you attempt to send or receive? If so, write down what these error messages are saying. If you have more than one e-mail address set up in your client e-mail program, determine if they are are having problems or just specific accounts.

Were there recent changes made to your software or hardware?

• If so, then check to see if these changes have created a problem. Double check your e-mail account setup in the client e-mail program you are using and send a test message if that option is available.
• If not, then please read on.
  

Could this be an Internet connection problem?
If you only access your mail from one device (desktop PC, laptop or phone), check your network connection. Are you able to surf the web on the computer/device where you're having trouble?

• If you cannot surf the web on this device, then it is Internet connection problem. Check with your Internet service provider to see if there is a known outage.
• If you can surf the web, then it is not an Internet connection problem. Please read on.

Check to see if you can get your mail directly from the Mail Server
If you have web browser access, you should be able to go directly to the mail server using a browser. For our standard hosting accounts, you should go to your WebMail login page attempt to login there. This is explained in depth in the Accessing and Managing Your E-Mail With a Browser section on this page.

• If you can successfully access your mail via a browser, then the problem is most likely in the e-mail program you are using on the computer/device with the problem.
• If you cannot login successfully, then the problem is on the mail server. Please contact us and let us know if this is the case.

Are you having the same problem is the same across multiple computers or devices?
If you access your e-mail from multiple devices, check to see if you're having the same problem on all of them.

• If you are having the same problem on all your computers/devices,, then the problem is most likely on the mail server. In this case, please let us know.
• If you are seeing this problem only on one or some devices, then the problem is on those devices or in how those devices connect to the Internet.